The Potter’s House of Dallas, Inc., and its affiliated entities seek to protect the personal information of everyone who uses our services. This Privacy Policy (“Policy”) explains how we collect, use, share, and manage your personal information when you visit our websites, use our mobile app and streaming services, or attend our ministry (hereinafter collectively referred to as the “Services”).

For this Policy, when we mention “our Sites” or “The Potter’s House Sites”, whether we reference them individually or collectively, we are referencing all websites and applications provided by The Potter’s House of Dallas, Inc. This includes, but is not limited to: The Potter’s House Church, Home – The Potter’s House of Fort Worth, The Potter’s House Live Streaming, and T.D. Jakes Ministries | A gateway to Bishop T. D. Jakes, his Ministries and The Potter’s House Church. These Sites are owned and operated by The Potter’s House of Dallas, Inc., which we will refer to as “The Potter’s House,” “us,” or “we” throughout this Policy.

Please read this Privacy Policy carefully to understand our privacy practices. We may modify this Policy at any time at our discretion. Material changes will be conspicuously posted on the Sites or otherwise communicated to you. All changes will be effective immediately upon posting to the Sites.

I. ABOUT US
Founded in 1996, The Potter’s House is a non-denominational, multicultural church. The Potter’s House operates as a non-profit organization with its principal campus in southern Dallas.

We are passionately dedicated to uplifting humanity by following Christ’s call to salvation and tackling the world’s most urgent issues, both locally and globally. Deeply connected to local and global communities, the Potter’s House charter is to extend a ‘hand of help to the needy, a heart of compassion to the hurting, and a message of empowerment to the disenfranchised.”

II. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Statement, “Personal Information” or “Personal Data” means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.

III. CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We collect the following categories of Personal Information from or about you. The information we collect varies depending on the Services you are using.

 

Category of Data Examples
Identifiers Full name, mailing address, Internet Protocol Address (“IP Address”), email address, account user ID and password, and telephone number.
Financial Information Bank account numbers, credit card numbers, debit card numbers, or any other financial information collected when you provide a donation to or purchase merchandise from us in person. Otherwise, financial information provided to us online is processed by third-party service providers as discussed in this Policy.
Donations and Other Transactional Information We may collect and process transaction information when you make a donation, purchase merchandise, register for an event, or request services. This includes records of items or services you have purchased, received, or considered, along with related documentation such as receipts or acknowledgments. We use this information to fulfill your requests, maintain accurate records, and express gratitude for your support.
Internet Activity Browsing history, search history, information regarding your interactions with the Sites, applications, or advertisements, electronic device identifier, hardware information, operating system version, browser type and version, browser language, media access control (“MAC”), screen resolution, cookie information, system type, access times, referring Site URLs.
Imprecise Geolocation Data We may collect general location information—such as city, state, zip code, and country—based on your device’s IP address when you interact with our website, app, or digital platforms. This data helps us understand where our community is engaging from, tailor communications to regional needs, and improve access to location-specific ministries, events, or resources.
This type of geolocation data is imprecise and does not identify your exact physical location. It is used solely to enhance your experience and support our mission to serve individuals and families across diverse communities. We do not use this data for tracking or surveillance, and we handle it with care and respect.
Sensitive Personal Information In some instances, we may collect sensitive personal information to support specific ministries, programs, or pastoral care. This may include:

  • Health-related information
  • Background check results for volunteers and staff
  • Financial information for giving, scholarships, or benevolence support
  • Demographic or spiritual data shared during counseling, prayer requests, or pastoral care
  • Government-issued identification for travel, employment, or legal compliance

All sensitive information is collected with your consent, either explicitly through forms and registrations, or implicitly through your voluntary participation in specific programs. We treat this information with the utmost care, storing it securely and limiting access to only those who need it to fulfill their ministry or administrative responsibilities. We never collect or use sensitive data without a clear purpose, and we strive to honor your trust in every interaction.
Sensory Information During our worship services, events, and ministry activities, we may take photographs and video recordings of attendees, volunteers, and staff. These recordings might be used to celebrate community, share updates, promote upcoming events, or extend our ministry through online platforms like livestreams, social media, or our website.
We respect the dignity and privacy of all people. Whenever possible, we ask for permission—especially when images or recordings prominently feature individuals or are used for promotional use. We are especially careful when capturing or sharing media involving children, youth, or vulnerable individuals, and we honor requests to opt out or remain unrecorded.
If you have concerns about how your image may be used, we encourage you to contact us so we can accommodate your preferences with grace and respect.
Employment Information We collect Personal Information such as your name, address, email, and phone number when you apply for employment with us.
Additionally, we may collect information related to your demographics, education, and employment history when you submit it as part of an employment application. Not all requested information is required, however, and we specifically indicate what information is required to submit your employment application.
Education Information We may collect information related to your education in various contexts, including academic history, degrees earned, certifications, training programs, and theological studies. Educational information may be submitted when you apply for a staff position, volunteer role, leadership opportunity, or ministry training program. It may also be gathered when you register for discipleship courses, Bible studies, seminary partnerships, or other spiritual development offerings.
We use this information to help match individuals with appropriate roles, support learning and growth, and ensure that our ministries are led with wisdom and preparedness. All educational information is collected with your consent and handled with care, in alignment with our mission to nurture faith, equip leaders, and serve our community with excellence.

IV. SOURCES OF THE INFORMATION WE COLLECT:
We collect Personal Information from the following sources:

    1. Information you provide to us.
    2. Technical Information we collect when you visit our Sites or use our App.
    3. Information we collect from Third Parties such as Social Media Sites

V. PURPOSE FOR WHICH WE COLLECT PERSONAL INFORMATION
We collect Personal Information for the purposes described below:

 

Purpose for Collection and Use
Providing and Maintaining Church Services:
We may collect and use personal information to help provide, support, and improve the various services and ministries we offer as part of our church community. This includes creating and maintaining member profiles or accounts for event registration, communication preferences, online giving, or ministry involvement. We use this information to ensure our systems function smoothly, to troubleshoot any issues that arise, and to enhance the experience of those who engage with us—whether in person or through digital platforms. These efforts enable us to serve our congregation more effectively, steward our resources faithfully, and ensure that our ministries remain accessible, impactful, and welcoming to all.
Worship Services:
We may collect personal information to support the planning and facilitation of worship services, including regular Sunday gatherings, special services, and seasonal celebrations. This may involve organizing worship teams, assigning roles such as scripture reading or prayer, coordinating music and media, and communicating service details to participants. Information may also be used to accommodate accessibility needs, prepare materials, and ensure a welcoming and spiritually enriching experience for all attendees.
To manage donations and pledges:
We may collect and use personal information to administer financial contributions, pledges, and other forms of giving that support the mission and operations of the church. This includes processing donations, maintaining accurate records, issuing tax receipts in compliance with legal requirements, and acknowledging donors for their generosity—whether publicly or privately, according to their preferences. Information may also be used to communicate about stewardship campaigns, provide updates on how funds are being used, and offer opportunities for continued support. We are committed to handling all financial data with integrity, transparency, and confidentiality.
Pastoral Care:
Personal information may be used to provide pastoral care, spiritual counseling, and emotional support to individuals and families. This includes scheduling appointments, maintaining confidential records, responding to prayer requests, and offering guidance during times of crisis, grief, or transition. We treat all such information with the utmost sensitivity and respect, in accordance with our commitment to compassionate care and confidentiality.
Outreach and Community Engagement:
We may collect and use personal information to organize and promote outreach efforts, service projects, and community engagement initiatives. This includes coordinating volunteers, managing event logistics, communicating with participants, and sharing opportunities to serve locally and globally. Personal information may also be used to coordinate meal delivery, transportation, or home visits for members in need, ensuring that care and support are extended to those facing illness, hardship, or isolation.
Communicating with You:
We may collect and use personal information to stay connected with you in meaningful and timely ways. This includes sending emails, text messages, phone calls, or app notifications to share updates, event invitations, ministry opportunities, prayer requests, and alerts relevant to your involvement in our church community. We may also reach out to seek your feedback, respond to inquiries, and ensure that your questions or concerns are addressed with care. Our goal is to foster open and respectful communication that reflects the heart of our ministry, helping you feel informed, supported, and spiritually engaged.
Employment:
We may collect and use personal information to support employment-related activities within the church. This includes processing job applications, conducting interviews, verifying qualifications, and making hiring decisions in alignment with our mission and values. For staff members, personal information may also be used to administer payroll, benefits, tax documentation, and other employment-related services. We are committed to treating all employment data with respect, confidentiality, and care, recognizing that those who serve in vocational ministry play a vital role in the life of our church.
Personalization:
We may collect and use personal information to offer more meaningful and personalized experiences when you engage with our church online—whether through our website, mobile app, or other digital platforms. This may include tailoring content to reflect your ministry interests, worship preferences, or involvement in specific programs such as Bible studies, small groups, or volunteer teams. By understanding how you interact with our digital resources, we can better serve you with relevant updates, event invitations, devotional materials, and opportunities for spiritual growth. Our goal is to ensure that your online experience reflects the warmth, care, and intentionality of our in-person community.
To further other ministry purposes:
We may collect and use personal information to support a wide range of ministry-related activities that align with our mission and values. This includes, but is not limited to, organizing and promoting church events, coordinating volunteer opportunities, conducting outreach and evangelism efforts, developing spiritual growth programs, and communicating with members and visitors about ministry initiatives. These uses help us foster community, deepen discipleship, and extend care both within and beyond our congregation
For faith-based initiatives:
We may collect and use personal information to support and facilitate a variety of faith-based initiatives that reflect our mission to nurture spiritual growth and foster Christian community. This includes organizing and administering Bible studies, theological education programs, youth ministries, Sunday school classes, discipleship groups, and other educational offerings. Personal information may be used to communicate with participants, tailor content to meet spiritual and developmental needs, coordinate schedules and resources, and ensure safe and meaningful engagement, especially for children and youth. These efforts help us cultivate a deeper understanding of Scripture, encourage fellowship, and equip individuals for lives of faith and service.
Improve the Effectiveness of our Ministry:
We may collect and use personal information to better understand how individuals engage with our services, programs, and digital platforms. This includes analyzing patterns of participation, website and app usage, event attendance, and communication preferences. These insights help us discern how well our ministries are meeting the spiritual, relational, and practical needs of our congregation and community. By thoughtfully reviewing this information, we can prayerfully refine our offerings, strengthen areas of impact, and ensure that our mission is carried out with wisdom, relevance, and care.
Church Operations:
We may collect and use personal information to carry out essential administrative functions that support the life and health of our church community. This includes maintaining accurate member records, managing ministry involvement, processing registrations for events or programs, and updating contact information. We also use personal data to ensure proper account maintenance for online platforms, giving portals, and communication systems. These practices enable us to steward our responsibilities faithfully, foster meaningful engagement, and ensure that our operations run smoothly in support of our mission.
Volunteer Involvement:
We may collect and use personal information to support and coordinate volunteer participation across various ministries and church activities. This includes scheduling, training, communicating responsibilities, and recognizing service. Information may also be used to match volunteers with opportunities that align with their gifts, interests, and availability. We are committed to creating a safe and supportive environment where volunteers can serve meaningfully and grow in their faith. We handle all volunteer-related data with care and respect.
Safeguarding Children and Youth:
We may collect and use personal information to help ensure the safety and well-being of children and youth who participate in our ministries. This includes maintaining accurate records for program registration, emergency contacts, medical needs, and authorized guardians. We may also use information to conduct background checks for volunteers and staff, in accordance with our child protection policies. These practices reflect our deep commitment to providing a secure and nurturing environment where young people can explore their faith, build meaningful relationships, and thrive.
For law enforcement and other legal purposes:
including (1) complying with applicable legal and regulatory obligations; (2) fulfilling contractual commitments; (3) cooperating with law enforcement or other governmental authorities when legally required, or when we reasonably believe such disclosure is necessary to protect public safety or vital interests, provided it does not conflict with any reasonable expectation of privacy, particularly in contexts involving pastoral or religious communications; and (4) protecting and defending against legal claims or proceedings.

VI. Disclosing or Sharing Personal Information

We may share or disclose your Personal Information with the following third parties:

Entity Purpose for Disclosing
The Church’s Network We may disclose personal information within our church network, including affiliated churches and ministry branches, as needed to carry out the Services we collectively offer.
Service Providers We may disclose personal information to trusted third-party service providers who assist us in carrying out the ministries and operations of our church. These partners may help with tasks such as website hosting, email delivery, payment processing, background checks, or database management. We only share information that is necessary for them to perform their services, and we require that they handle your data with confidentiality and care, in alignment with our values and applicable laws.

  • To perform data analysis and statistical reviews that help us understand participation trends, improve ministry effectiveness, and steward our resources wisely. This may involve sharing anonymized or aggregated data with affiliated ministries or Service Providers to strengthen our collective impact.
  • To provide relevant updates, invitations, and ministry opportunities tailored to your interests and involvement. We may use analytics tools and targeted messaging to ensure that our communications are meaningful and timely. While we do not engage in commercial advertising, we may share information with Service Providers who help us deliver these messages effectively.
Security We may disclose personal information when necessary to help ensure the safety and security of our guests, visitors, staff, and volunteers. This includes measures to protect our physical spaces—such as church buildings, event venues, and ministry sites—as well as our digital platforms, including our website, mobile app, and any systems used to collect or store personal data. Information may be shared with security personnel, technology providers, or affiliated ministries to prevent unauthorized access, respond to incidents, and maintain a safe and welcoming environment for all who engage with our church.
Government and Law Enforcement We will cooperate with law enforcement and other governmental agencies and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, The Potter’s House or any other person or entity.
Professional Advisors We may disclose personal information to our professional advisors—including attorneys, accountants, financial consultants, and other trusted experts—when necessary to receive guidance in their capacity as advisors to the church. These disclosures help us ensure that our ministries and operations are conducted with integrity, in compliance with the law, and in a manner that promotes sound stewardship. Advisors may assist us in matters such as financial reporting, employment practices, governance, risk management, and other areas where specialized counsel is needed to support the health and sustainability of our church community.

VII. DATA RETENTION
We retain your Personal Information for as long as necessary to support the Services you have requested, comply with applicable laws and regulations, and uphold our commitments. If we receive a verified request under an applicable privacy law to delete your Personal Information earlier, we will honor that request in accordance with legal requirements. Where permitted by law, The Potter’s House may retain certain data longer if doing so serves a legitimate ministry or operational purpose and does not override your individual rights and freedoms.

VIII. DE-IDENTIFIED/AGGREGATED DATA

We may aggregate or de-identify Personal Information collected through our Sites or our App, as well as during our business operations. Once information or data has been de-identified or aggregated, it is no longer considered Personal Information. The Potter’s House may use or share such de-identified or aggregated data for any legal purpose at its sole discretion.

IX. NOTICE OF PHOTOGRAPHY AND RECORDING

The Potter’s House provides and hosts various live and online interactions for member and guest experiences, including, but not limited to, in-person and live-streamed worship services and events. By attending a The Potter’s House service, event, or program (hereinafter separately and collectively referred to as “The Potter’s House Programs”), wherever located, you acknowledge that you are entering into an area where you and any minors appearing with you may be photographed, audio recorded, and/or video recorded with or without your knowledge.

Your attendance and presence at any The Potter’s House Program, wherever located, constitutes your consent for yourself and any minors appearing with you to be photographed, filmed, and/or recorded without restriction. You agree and consent that any photographs, films, or recordings shall become the property of The Potter’s House and may be used, published, and/or reproduced for any lawful purposes whatsoever, including, but not limited to, on The Potter’s House’s websites, promotional videos, social media, and advertising. By appearing at any The Potter’s House Program, you waive any claims, causes of action, or damages of any kind that you may have related to the use of recorded media on behalf of you and any minors appearing with you.

If you do not wish for yourself or any minors appearing with you to be photographed, filmed, and/or recorded, please do not attend The Potter’s House Programs in person, as The Potter’s House cannot guarantee that you and any minors appearing with you will not be photographed, filmed, and/or recorded. Instead, The Potter’s House invites you to access pre-recorded or virtually streamed The Potter’s House Programs on our website from the comfort of your home.

X. GIVING

If you choose to provide a donation through one of The Potter’s House Sites, you will be prompted and required to provide the necessary credit card, bank account, and other financial information to process the transaction. We will collect the designation for your donation if you provide one, and personal information such as your name, address, phone number, and/or email address to ensure that your donation is used for the purpose you request and to provide you with an annual giving statement that itemizes your donation(s). We will also contact you periodically to inquire if you would like to give to another program, location, or cause. We may contact you through push notification, email, mail, or in-app messages to share these opportunities.

This information, excluding your financial information, is stored in our databases. As of the date of this Policy, we use Stripe, PayPal, Payroc World Access, LLC, and iDonate LLC to process your online donation payments. For information on how third parties process your information, please refer to their privacy policies found here: https://www.paypal.com/us/legalhub/privacy-full, Privacy Policy | iDonate, Privacy Policy | Payroc, and Privacy Policy.

All donations made to The Potter’s House are considered final and non-refundable. As a nonprofit ministry, we deeply appreciate your generosity and commitment to supporting our mission. Donations are used to further our spiritual, charitable, and community outreach efforts, and cannot be returned once processed.

XI. PURCHASES AND REFUNDS

For The Potter’s House Sites, where you are able to purchase branded clothing and other items, including the on-line store, your personal and financial information is provided and shared with our third-party contractors that we use to process your order. The third parties are identified at the time of your purchase. For information on how those companies use, store, maintain, and disclose your information, please refer to their respective privacy policies or contact them directly.

For physical products purchased through our online shop or at events, we strive to ensure quality and customer satisfaction. If you receive a defective or damaged item, we will gladly offer an exchange for the same product or a comparable item, subject to availability. To initiate an exchange, please contact us within 21 days of receiving your order at custservice@thepottershouse.org – or call us at 1-800-BISHOP2 and include a description and photo of the issue.

XII. SITE ANALYTICS, COOKIES, AND OTHER TRACKING TECHNOLOGY

We use analytics services and targeted advertising cookies in addition to location features that are connected to your use of the Services. We use cookies, web beacons, pixel tags, and other technologies (collectively, “Cookies”) on our Services to automatically collect information that helps us improve the Services and advertise to you. A cookie is a small text file that our Services save onto your computer or device when you use the Sites.
A cookie can either be a “session” cookie or a “persistent” cookie. Session cookies exist only for so long as you are visiting the Site and are typically deleted when you exit your web browser. Each time you visit a Site that has implemented a persistent cookie, the cookie is renewed, and it will remain active until its predetermined expiration date.

A. Website Analytics

We use third-party software tools on our Sites to learn more about how visitors navigate the Website and view content. These third-party analytics providers provide us with analytical information collected through the Cookies that we use to improve the Sites, to make sure it is easy to use, and to develop content that is both interesting and customized.

  • Google Analytics and Marketing: We have enabled and implemented Google Analytics, Google Tag, Google Marketing, Google Analytics and Google Dynamic Remarketing, a Google Analytics Advertising feature. To prevent Google from using data collected by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Site itself or to Google. Opting out will not affect your use of the Site. For more information on how Google uses Personal Information, visit Google’s Privacy Policy and Google’s page on How Google uses data when you use their partners’ websites or apps.
  • HubSpot Analytics. We use HubSpot Analytics, a web analytics tool, to help us understand how our Website is used. HubSpot Analytics utilizes various tracking technologies to generate the information we select about your use of our Services, which may include information about the Sites or online services visited before a device accesses our Services, metrics about the performance of our Services, and information about how devices access our Services. You can learn more about HubSpot’s practices with respect to Personal Information by reviewing their privacy policy, available at HubSpot’s Privacy Policy.

B. Targeted Advertising
We use service providers and other third parties to serve you customized email, SMS, and internet-based advertisements. Those ad networks use cookies and other tracking technologies to serve ads based on your prior visits to our Website. These ad networks may place and store cookies on the devices you use to access our Services and collect information, including your browsing behavior, referring websites, and your response to advertisements.

  • HubSpot Ads Pixel. We use HubSpot’s analytics services. HubSpot collects customer data and browser behavior from our Services to optimize our ad targeting experience. HubSpot’s services help track our ads’ impact on our Website and allows us to receive insights from our visitors and their Website behavior. To learn more, please visit HubSpot Privacy Policy.
  • Facebook. We use Facebook Connect and Facebook Custom Audiences by Meta to track and analyze users and advertise to our users through Facebook and Meta’s affiliated sites and to deliver targeted advertisements. For more information about Meta’s privacy practices, please refer to their privacy policy, available at https://www.facebook.com/privacy/policies/uso/. To opt out, please visit https://www.facebook.com/ads/preferences.

C. Chat Technology

As part of our commitment to serve you with grace and efficiency, we partner with a trusted third-party service provider to offer an online chat feature. This tool enables our ministry to address your questions and concerns with care, utilizing technology guided by artificial intelligence to facilitate timely communication.
By engaging with the chat feature on our website, you consent to the collection, use, and processing of your information by our service provider, which acts on our behalf. We treat all personal information shared through this feature, including chat transcripts, account or order details, and contact information, with the utmost respect and in accordance with this Policy.

D. Geolocation Services

An App may utilize location services on your mobile device to collect and use location data, including the real-time geographic location of your device. If you consent to the App’s utilization of location services, we may use GPS, Bluetooth, your device’s unique identifier, and/or your IP address, along with Wi-Fi and cell tower locations and other technologies to determine your device’s geolocation. This location data is utilized to deliver Services requested by you. We do not maintain a history of a device’s location, only its current location at any given moment. We will collect geolocation data only if you consent, and we will notify you whether location services will be running continuously or only when the App is in use. You may choose to disable location services through our App or your mobile-enabled Wi-Fi devices, but if you do so, you will not receive any notifications or services that require geolocation. Most mobile devices provide users with the ability to disable location services. These controls are generally located in the device’s settings menu. You can also contact your mobile Services carrier or your device manufacturer for more information on disabling location services.

XIII. LEAVING OUR WEBSITE AND/OR LINKING TO THIRD PARTIES

When you leave our Sites and visit another linked website, we are not responsible for the content or availability of that website. Please be advised that we do not represent either the third party or you if you enter into a transaction on the third-party website. Furthermore, the privacy and security policies of the linked website may differ from those we practice. The inclusion of any link does not imply our endorsement of any other company, its website (s), or its product(s) and/or services(s). We are not responsible for the privacy practices or content of any other website.

XIV. YOUR PRIVACY CHOICES

    • Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below or by contacting us at custservice@thepottershouse.org.
    • Delete Your Account. If you no longer wish to use the Services or access your account or account information, you may request us to delete your account by contacting us at custservice@thepottershouse.org. This will result in the full, permanent deletion of your account and associated information. We will not be able to recover your account after it has been deleted.
    • Update Your Browser Settings. If you wish to limit or opt out of third-party advertising, you can do one or more of the following:
      • The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be uploaded to your device, including how to disable such technologies. You can disable our cookies, or all cookies, through your browser settings, but please note that disabling cookies may impact some of the features of our Website and prevent them from operating as intended. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies.
    • Digital Advertising Preferences.
      • You can change your preferences with respect to certain online ads, and to obtain more information about ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer Opt Out page and the Digital Advertising Alliance’s Consumer Choice Tool. Please note that even if you opt out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, the electronic device you use to visit our Website may offer relevant privacy settings; please see the device settings for details.
    • Opt Out of Marketing Messages

If you sign up to receive marketing communications and materials, you consent to receive such communications at the location or contact information you provide.

        • Email. If you no longer wish to receive email marketing messages from The Potter’s House, you should use the “unsubscribe” option that can be found in each marketing email we send or contact us using the information provided below. Within 10 days of receipt of your unsubscribe request, we will remove you from our distribution list unless you resubscribe.
        • Text. The Potter’s House uses third-party text messaging services to communicate and share information with its subscribers. By subscribing, you have provided us with consent to send you text messages regarding The Potter’s House programs, events, and Services.
          • Data Usage Clause: We use your phone number solely to communicate important updates, including alerts and event notifications. We will not use it for any other purpose.
          • Message Frequency: Message frequency may vary depending on the programs, events, activities, and Services provided by The Potter’s House.
          • Rates: Message and data rates may apply. Your mobile carrier determines these charges, and they are your responsibility.
          • STOP Instructions: If you wish to stop receiving text messages from The Potter’s House, reply STOP to any text message. You will receive a confirmation message and will no longer receive SMS communications from us. You may also stop text messages by calling us at 1-800-BISHOP2 or emailing us at custservice@thepottershouse.org.
          • HELP Instructions: For assistance, reply HELP to any message or contact our support team at 1-800-BISHOP2 or email us at custservice@thepottershouse.org.
          • Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.
          • Non-Sharing Clause: We respect your privacy and will not intentionally distribute your mobile phone number to any third parties for any purposes without your consent.
          • Data Protection Clause: We use restricted access controls and secure storage solutions to protect your data from unauthorized access or misuse. We retain your contact data for as long as needed to fulfill the purposes outlined in this policy.
        • Phone. You may request that we remove your telephone number from our marketing list and refrain from sharing it with third parties by contacting us using the contact information provided below.

XV. SOCIAL MEDIA

Our online Services may use social media plug-ins (e.g., the Facebook “Like” button and “Share to Twitter” button) to enable you to easily interact with certain social media websites (e.g., Facebook, Twitter, Instagram) and share information with others. When you visit our online Services, the operators of the available social media plugins can place a cookie on your device, enabling such operators to recognize individuals who have previously visited our online Services. If you are logged into these social media websites while visiting our online Services, the social media plugins allow the relevant social media website to receive information that you have visited our online Services or other information.

The social media plugins also allow the applicable social media website to share information about your activities with our online Services with other users of the social media website. For example, Facebook Social Plugins allow Facebook to show your “Likes” and comments on our online Services to your Facebook friends. Facebook Social Plugins also allow you to see your friends’ Facebook activity on our online Services. We do not control the content from social media plugins. We may also interact with you on social media platforms. If you contact us on one of our social media platforms, request Services, or otherwise communicate directly with us on social media, we may contact you to interact with you. For more information about social media advertising and social media plugins from other social media websites, please refer to the privacy and data-sharing statements on those websites.

We utilize the YouTube Application Programming Interface (API) services to enable you to access YouTube content through our Services. Your use of YouTube is governed by YouTube’s Terms of Services and Privacy Policy. We encourage you to read the YouTube Terms of Service and Privacy Policy, which are available on its website at https://www.youtube.com/t/terms.

XVI. YOUR POSTS

The Potter’s House Sites have a wide array of functionality, including streaming video, creating prayer requests, and identifying and communicating with The Potter’s House leadership, groups, and teams. Some of The Potter’s House Sites may also allow you to publish, distribute, and display content to specific individuals or the public. We will refer to how you provide content and information as “posted” and the content and information posted as “user contributions.” User contributions may be made in public areas of websites and social media accounts accessed through our sites or may otherwise be transmitted to third parties. We process your user contributions to facilitate your ability to create, use, store, and distribute user contributions as you choose. We will associate your user contributions with your account if you opt not to delete them.

If you disclose personal information, whether through collaborative postings, social media, message boards, or otherwise, this information may be collected and used by others. User contributions are posted and transmitted at your own risk. We cannot control the actions of other users or third parties with whom you choose to share your user contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your user contributions, nor do we accept any liability associated with your user contributions.

XVII. COMMUNICATIONS
The Potter’s House does not send communications without your consent. By making an inquiry or submitting an online request, you agree to receive postal mailings, including letters, invitations, or resources. You may opt out of any or all of these communications upon request.

Tell A Friend. If a user elects to use our referral service to inform a friend about our site, we request their friend’s name and email address. Thepottershouse.org will automatically send the friend a one-time email inviting them to visit the Site. Thepottershouse.org stores this information for the sole purpose of sending this one-time email.

XVIII. COMPLIANCE WITH COPPA

Our Services are not intended for use by children under thirteen years of age. We do not knowingly or intentionally collect personal information from individuals under age 13, and The Potter’s House Sites are not designed for or directed to children under the age of 13. If you are under 13, please do not attempt to use Sites or send any personal information about yourself to us. If we learn that a child under the age of 13 has provided personal information to us, we will promptly delete that information.

XIX. DATA SECURITY POLICY & USER RESPONSIBILITIES

We take the protection of your Personal Information seriously and are committed to safeguarding it through reasonable and appropriate physical, administrative, and technical measures. These include secure servers, encrypted communications, access controls, staff training, and regular system monitoring to prevent unauthorized access, disclosure, alteration, or destruction of your data.

While we implement commercially reasonable security protocols to protect your privacy, including SSL encryption, firewalls, and intrusion detection systems, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. You share information with us at your own risk, and we encourage you to take precautions such as using strong passwords and avoiding sharing sensitive data through unsecured channels.

XX. SHINE THE LIGHT

California’s “Shine the Light” law (Civil Code Section § 1798.83) allows California residents to request (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by contacting us at custservice@thepottershouse.org.

XXI. INTERNATIONAL USERS
If you are accessing our Services from outside the United States, please be aware that your Personal Information may be transferred to, stored in, and processed in the United States, where our servers and central operations are located. By using our Services and providing your information, you consent to the transfer of your data to the U.S., which may have different data protection laws than your country of residence. We take appropriate measures to ensure that your information is handled securely and in accordance with this Policy and applicable data protection laws.

XXII. CHANGES TO THIS PRIVACY POLICY
As our organization evolves over time, this Privacy Policy may also be updated accordingly. We reserve the right to amend the Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy on our Services. We will provide you with notice of material changes by indicating that the Privacy Policy has been updated on our homepage and specifying the date of the update above. Your continued use of any of the Services after the changes have been made will constitute your acceptance of the changes. Please, therefore, make sure you read any such notice carefully. If you do not wish to continue using the Services under the new version of the Policy, please cease using the Services.

Contact Us
The Potter’s House of Dallas, Inc.
P.O. Box 5390
Dallas, TX 75208 Telephone: 1-800-BISHOP2
Last updated 10-07-2025